Last updated 20 June 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at info@acaciaandpine.co.uk to authorise your return. After authorisation, place the item securely in its original packaging and include any additional information stated in your return authorisation to:
Acacia & Pine
Attn: Returns
PO Box 192
Neath, SA11 3ED
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bank or payment card statement, depending on your bank or payment card company. We will notify you by email when your return has been processed. For payments made with Klarna, please see our Klarna FAQ page.
Exceptions
The following items cannot be returned or exchanged:
● Personalised or customised items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Items must be unopened, unused and in a resaleable condition
Questions
If you have any questions concerning our return policy, please contact us at info@acaciaandpine.co.uk.
